Almost daily I see people blasting some courier people for not delivering their consignment or to credit card company for over charging or the telemarketing people who buzz us all the day for selling their products etc etc. Not only that, even in an MNC, their own employees are also treated in the same way by their support teams like HR, for example delayed payment, delayed bonus or settlement of bills etc. This doesn’t end here. Even the employees who serve some outer customer behave irresponsibly in delivering the service.
So this makes me think that just paying is not enough, you need to fight along with paying to get the work done. Just like in a democracy, only voting to elect the right government is not enough, we need to protest, write and shout to get the justice.
The accountability is getting reduced, because:
The number of job options available. If you commit a blunder in one company and get fired, there are other companies to hire you.
Lack of motivator and leader in the work place. This makes the work a burden and increases the probability of careless errors. We have more than enough number of managers but very few of them understand the need to motivate and unite the team.
Nature of the nation probably makes a difference. In countries like Japan or UK the situation will be different. Apparently they have more sense of responsibility.
There may be many more reasons, but the bottom line is, be prepared to fight and shout in addition to paying, to get the services (and your rights).
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